LabVantage Solutions introduces Customer Success Services Portfolio to optimize LIMS management and user experience
LabVantage Solutions, Inc. announced the launch of its Customer Success Services Portfolio, a comprehensive suite of services designed to help laboratories optimize their Laboratory Information Management System (LIMS) performance beyond initial implementation.
The portfolio provides specialized services that address key challenges in system management, user adoption, and operational efficiency across many industries.
LabVantage’s Customer Success Services Portfolio offers tailored success plans and specialized services that provide strategic guidance and value driven consultancy throughout the system’s lifetime. This approach simplifies system management, improves user adoption, and future-proofs the system.
The Customer Success Services Portfolio includes exclusive services designed to support laboratories in maintaining and enhancing their LabVantage LIMS, including:
- Master Data Management: Assists with master data creation and verification to ensure data integrity and consistency.
- Flex: Provides continuous support and assistance for system configuration and deployment, minimizing resolution times for configuration-related issues.
- Automated Testing and Validation Services: Streamlines system validation and ensures compliance, reducing time and effort for regression, upgrade, and sprint testing.
- VantageXpert eLearning Platform: A next-generation training platform that accelerates user adoption and improves engagement.
LabVantage’s new portfolio provides a structured approach to maintaining system performance and usability, offering customers tangible improvements in efficiency and ROI:
- Time Savings: Automated testing reduces testing efforts by up to 75%, while streamlined configuration management cuts support efforts by up to 50%. This enables lab staff to focus on core scientific and operational priorities.
- Faster, More Efficient Training: The VantageXpert eLearning platform accelerates training by 50%, while increasing the time to proficiency by 15%.
- Enhanced Performance: With up to 20% fewer application errors and a significant drop in support tickets (40-50%), labs experience smoother operations and reduced downtime.
