Quest Diagnostics to collaborate with Google Cloud to streamline data and personalize customer experiences using generative AI
Quest Diagnostics announced a collaboration with Google Cloud to streamline Quest’s data management, improve data analytics, and personalize the experiences Quest delivers to patients, providers and other customers.
To do so, Quest Diagnostics will use Google Cloud’s data analytics and generative AI (gen AI) technologies, including Google Agentspace, a platform that uses gen AI to connect employees and customers with enterprise-wide knowledge and automate complex tasks through intelligent, customizable agents. The collaboration is one of the first by a national laboratory provider to use these technologies across a range of operations and administrative areas like R&D, customer experience and operations—with data privacy and security safeguards implemented.
The collaboration will involve streamlining Quest’s systems to improve data quality, management, and security. The parties will also explore the use of gen AI in multiple areas, including improving patient engagement by helping patients and consumers glean personalized health insights from their laboratory data, and empowering physicians with laboratory insights and other data to enhance care for the individual patient.
